Privacy Policy
This Privacy Policy ("Policy") explains how Audeus ("Company", "we", "us", or "our") processes Personal Data of individuals who use our services, including our platform, websites (e.g., audeus.com), applications, and other online services (jointly, the "Services").
In this Policy, "Personal Data" means any information relating to an identified or identifiable individual, such as an individual's name, address, telephone number, or email address.
By using the Services, you are agreeing to the practices described in this Privacy Policy. If you do not agree to the practices described in this Privacy Policy, please do not access or use the Services.
Categories of Personal Data We Collect
Personal Data You Provide to Us
- Contact Details. To create an account and access our Services, you are required to provide certain contact information, including but not limited to your email address, full name, preferred contact method(s), and language preferences. By providing this information, you consent to its collection, storage, and use in accordance with our Privacy Policy.
- Payment Details. When you register to use any of our paid Services, our third-party payment processor Stripe collects and processes your payment-related information, such as your name, email, billing address, credit/debit card or banking information or other financial information. For more information on Stripe, please refer to their privacy policy, which can be accessed here.
- User Content. We collect any User Content that you choose to share with us, which may include Personal Data to provide our Services to you. User Content including but not limited to text, documents (including but not limited to PDFs, DOCX files, and other document formats), or any other data or information that you upload, enter, or otherwise transmit in connection with your use of the Services.
- Feedback and Communications. If you contact us directly or express interest in using our Services, we collect Personal Data including your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. This is to respond to your questions regarding the Services. If you subscribe to our newsletter and/or other marketing communications, then we will collect Personal Data from you, such as your name and email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services. If you respond to a survey, we will capture your responses and any other Personal Data you provide.
- Support Information. including information you provide to customer support so that we may resolve your questions regarding the Services.
If you choose to contact us, we may need additional information to fulfill your request or respond to your inquiry.
Personal Data We Automatically Collect
Personal Data We Collect Automatically from you and/or your Device when you use our Services or otherwise interact with us.
- Location Information. When you use our Services, we infer your general location information, for example by using your internet protocol (IP) address.
- Device Information. By accessing and using the Services, you acknowledge and agree that we may collect, process, and store Personal Data related to the device(s) and software you use to access our Services. This information may include, but is not limited to your device"s Internet Protocol (IP) address, web browser type and version, device identifiers, operating system version, mobile phone carrier and manufacturer, application installations and versions, and other similar technical data.
- Usage Information. We receive Personal Data regarding your interactions with our Services, including but not limited to the content accessed, the features with which you interact when you are using the Services, actions taken within the Services, and the dates and times of your visits.
- Information from Cookies and Similar Technologies. We and our third-party partners collect information using cookies, and similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. Where the term "Cookies" is used in this Policy, this includes both cookies and similar technologies. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.
The information collected via Cookies may include information such as unique identifiers, system information, your IP address, web browser, device type, and the web pages that you visit just before or just after you use the Services, as well as information about your interactions with the Services, such as the date and time of your visit, and where you have clicked.
- Strictly Necessary Cookies. Some Cookies are strictly necessary to make our Services available to you, for example, to provide login functionality or to identify bots who try to access our website. We cannot provide you the Services without this type of Cookie.
- Analytics Cookies. We also use Cookies for website and app analytics purposes to operate, maintain, and improve our Services. We may use our analytics Cookies or use third-party analytics providers to collect and process certain analytics data on our behalf. In particular, we use Google Analytics to collect and process certain analytics data on our behalf. Google Analytics helps us understand how you engage with our Services. You can learn about Google's practices by going to how you engage with our Services. You can learn about Google's practices by going totheir policy page.
Personal Data We Collect from Third Parties
- Third-Party Logins. By registering or logging into our Services using an account you have with a third party, you acknowledge and agree that we may receive certain Personal Data about you from the respective third party, which may include, but is not limited to, your name, email address, username, and profile picture, subject to the terms and conditions of the third party's privacy policy and your privacy settings on such third-party platform.
In some cases, we need to collect your Personal Data to provide you with our Services. In these cases, if you choose not to provide the requested Personal Data, you may not be able to use our Services. We will tell you if providing Personal Data is required by law or under a contract and what the consequences of failing to provide it are.
Purposes and Legal Basis for Processing
Depending on the country in which you are located, we will only process your Personal Data based on a valid legal ground. The table below describes the purposes for which we process your Personal Data and the legal grounds.
| Purpose | Description | Legal ground (where required under applicable law) |
|---|---|---|
Providing the Services | We may process your Personal Data to provide the Services you request from us, as described in the applicable Terms of Service | The processing is necessary for entering into, or performance of a contract to which you are a party |
Communicating with you | We may process your Personal Data to communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to your comments and questions, and otherwise, provide customer support. | The processing is necessary for entering into, or performance of a contract to which you are a party |
Billing, accounting, finance operations | We may process your Personal Data to handle any payments from you or to you as described in the applicable Terms of Service, including keeping records of payments | The processing is necessary for entering into, or performance of a contract to which you are a party |
Providing technical support | We use Personal Data to provide technical support, including diagnosing and resolving any issues you report | The processing is necessary for entering into, or performance of a contract to which you are a party |
Preventing fraud | We may process your Personal Data to protect against and prevent fraud, and protect against malicious, deceptive, fraudulent, or illegal activity, including to prosecute those responsible for such activity | We, or a third party, have a legitimate interest in using your Personal Data to protect against and prevent fraud |
Security | We may process your Personal Data to safeguard our platform and services, and to ensure security and safety. | We, or a third party, have a legitimate interest in using your Personal Data to ensure security and safety |
Understanding usage | We may process your Personal Data to understand the usage of our Services, to understand trends and preferences, to improve and repair errors in the Services, and to develop new products, services, features, and functionalities. This includes and is not limited to the use of tools to review data or text entered, and the pages you visit. | We, or a third party, have a legitimate interest in using your Personal Data for the purpose of understanding usage |
Legal and Administrative | We may use your Personal Data to address any administrative or legal issues pertaining to Audeus, including but not limited to rights of privacy issues, to enforce our Terms of Service, or as necessary to establish, exercise or defend our legal rights. These may also include prevent, detect, investigate, and respond to fraud, unauthorized access/use of the Services, breaches of terms and policies, unlawful or criminal activity, or other wrongful behavior. | We, or a third party, have a legitimate interest in using your Personal Data to address administrative and legal issues |
Compliance | We may process your Personal Data for compliance with legal obligations to which we are subject, for instance, to comply with accounting and tax rules, or as mandated by a court order, judicial process, or governmental agency | We need it to comply with a legal obligation, for instance, to comply with a court order |
Other purposes | If we intend to use your Personal Data for other purposes, we will provide specific notice at the time the Personal Data is collected | Please consult the relevant specific notice |
Data Recipients
Your personal data may be shared with:
- Affiliates. We may share any Personal Data we receive with our current or future affiliates for any of the purposes described in this Privacy Policy.
- Vendors and Service Providers. We may share your Personal Data with third-party vendors and service providers who provide services such as website hosting, data analysis, advertising, information technology and related infrastructure provisions, customer service, email delivery, auditing, and payment processing. We may share your Personal Data with third-party vendors and service providers for purposes including, but not limited to, website operation, hosting, and maintenance; data storage, analysis, and management; advertising, marketing, and promotional services; email and other communication delivery services; customer service and support; payment processing and fraud prevention; and any other services necessary for the operation of our Services.
- Legal Obligations and Rights. We may access, preserve, and disclose your Personal Data to law enforcement, legal advisors, or other third parties as necessary to: (a) comply with applicable laws, regulations, legal processes, or enforceable lawful requests; (b) enforce our Terms of Use, policies, or agreements; (c) investigate and prevent fraud, security threats, or technical issues; (d) protect the rights, property, health, or safety of our company, our users, or the public; (e) collect debts owed to us; (f) establish, exercise, or defend legal claims; or (g) fulfill any other legal obligations or protect our legitimate interests as permitted by law. We reserve the right to raise or waive any legal objection or right available to us in our sole discretion.
- Merger, Sale, or Other Asset Transfers. We may disclose your Personal Data to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
- Consent. We may also disclose your information with your permission.
Data Transfers
Our Services are hosted in the United States. If you choose to use our Services from a different jurisdiction, you are agreeing to transferring your Personal Data outside of your jurisdiction and into the U.S. for uses not limited to but include storage and processing. Please note that the data protection laws in your jurisdiction may be different from the laws applicable in the U.S.
If you are located in the European Economic Area, the United Kingdom or Switzerland ("Europe"), we transfer your Personal Data outside of Europe to other countries, including to the U.S. We apply appropriate protections when we transfer your Personal Data to such countries, including by transferring Personal Data to countries which have been found to provide adequate protection by the competent authorities as appropriate (e.g., see list of countries subject to an adequacy decision by the European Commission on their website), using contractual protections for the transfer of Personal Data, or transferring to recipients who have certified to participate in the EU-U.S. Data Privacy Framework, or adopted binding corporate rules. For more information you may contact us using the contact details indicated in the "Contact Us" section in this Privacy Policy.
Data Retention
We take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required or permitted by law to keep this information for a longer period. When determining the specific retention period, we consider various factors, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and any relevant statute of limitations.
Your Rights
Depending on where you are located or reside, you may have certain rights regarding the Personal Data we maintain about you and certain choices about what Personal Data we collect from you, how we use it, and how we communicate with you.
- You may request access to and receive information about the Personal Data we maintain about you, and update and correct inaccuracies in your Personal Data. Most of your Personal Data can be accessed and corrected by logging into your account and accessing your account settings. For access to all of the Personal Data that we maintain about you, you may contact us using the contact details included at the end of this Policy.
- You may request to close your account, and delete your Personal Data associated with that account, by submitting your request using your account settings, or by contacting using the contact details included at the end of this Policy.
- If you receive a commercial email from us, you may withdraw your consent through the unsubscribe mechanism at any time by following the instructions contained within the email. Please note that you will continue to receive transactional messages related to our Services, even if you unsubscribe from commercial emails.
Please be aware that if you opt out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take some time for us to process your request and you may receive promotional communications from us that you have opted out from during that period, to the extent permitted by applicable law. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding our Services.
Depending on where you are located or reside, you may have additional rights as described below:
- You may restrict or object to the processing of your Personal Data, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Data to another company. In addition, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work, or where an incident took place.
- You may withdraw any consent you previously provided to us regarding the processing of your Personal Data at any time. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdraw your consent.
You may exercise these rights by contacting us using the contact details included at the end of this Policy. Please include the right you would like to exercise in the subject (e.g., “Withdraw my Consent”) and note the state or country in which you reside in the form. Before fulfilling your request, we may ask you to provide reasonable information to verify your identity. Please note that applicable law may provide for exceptions and limitations to each of these rights.
Cookie Policy - Your Choices
Depending on the country in which you are located, you may be asked to provide your consent for our use of Cookies (except for strictly necessary Cookies). In addition, you have the following choices concerning the use of Cookies.
- Browser Settings. Many web browsers allow you to manage your preferences relating to Cookies. You can set your browser to refuse Cookies or delete certain Cookies. You may be able to manage other technologies in the same way that you manage Cookies using your browser's preferences. Please note that if you choose to block all Cookies, doing so may impair the use of our Services.
- Google Analytics Opt-out. To opt out from Google Analytics' use of information collected on the Services through Cookies, you can download the Google Analytics opt-out browser add-on, available at GA opt out.
- Third Party Advertising Companies' Opt-Out. We work with third party advertising partners to show you ads that we think may interest you. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.
Third Party Disclaimer
Our Services may contain links to websites, products, or services that that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. Any interactions you have with these third parties are subject to their respective privacy policies and terms of service, which we encourage you to review.
Children's Privacy
We do not knowingly collect, maintain, or use Personal Data from children under 18 years of age, and our Services are not directed to children.
In the event that we discover we have gathered Personal Data from an individual under the age of 18, we will implement appropriate measures to erase such data from our systems. If you have not yet reached the age of 18, please refrain from providing any Personal Data through the Services. We strongly advise parents and legal guardians to actively monitor their children's online activities and to ensure compliance with this Policy by instructing their children not to disclose any Personal Data through the Services without prior parental consent.
Please be aware that certain jurisdictions may establish a different age threshold for digital consent. If you reside in such a jurisdiction, you must satisfy the requisite minimum age requirement to access and use the Services.
If you believe that we may have collected any such Personal Data on our Service, please contact us using the contact details indicated in the "Contact Us" section in this Privacy Policy.
Security
We maintain administrative, technical, and physical safeguards that are designed to protect the privacy and security of your Personal Data. We note that, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information, to the extent permitted by applicable law. You play a critical role in protecting your information by maintaining up-to-date computer security protections. Steps you take to ensure the security of your computer, computer passwords, or other personal identifier authentication mechanisms are key components of the protection of your personal information. You agree that you are responsible for any additional verification procedures and security you deem necessary.
Updates to this Policy
We reserve the right to modify this Policy from time to time. We recommend that you review this page periodically to stay informed about any changes to the Policy. If you continue to access or use the Services after the modifications to this Policy become effective, such access or use signifies your acceptance of the revised Policy terms. If you do not agree to the updated terms of this Policy, your sole recourse is to cease using and accessing the Services.
Contact Us
For any questions regarding this Policy or to exercise your rights, please contact us via email at contact@audeus.com.